Returns And Cancellation

What is the cancellation policy of Sumangal Banaras ?

  • The order can be cancelled within 24 hrs of placing the order and the customer has not opted for any customization of the product.

  • A refund equivalent to the purchase price less banking charges would be refunded to the given bank account.

  • The refund might take 3-5 days after the refund is initiated depending on the bank.

What is the return policy of Sumangal?

  • The return of the products is not applicable

  • Products will only be considered for return if the product had arrived defected/damaged or the wrong product was sent.

  • To return a product, customer needs to send an email to sales@sumangalbanaras.com within 3-5 days of the product being delivered.

  • Once the product is received, a standard quality check is done, and if the return is due to an error on our part (incorrect item sent, damaged/defective product), we will return the product.

  • The return process would then be initiated and a refund equivalent to the purchase price less banking charges would be refunded to the given bank account
  • The refund might take 3-5 days after the refund is initiated depending on the bank.
  • The product being returned must be in its original unused condition and sent along with original bill and tags intact.

What is the exchange policy of Sumangal Banaras ?

  •  The exchange of the products are allowed in case the product does not satisfy the customer's need and no customization of the product has been asked for.
  • You can get it exchanged for any other product on the website with equivalent or higher price.
  • Kindly note, the products will only be exchanged online and not on offline stores.
  • For the initiation of exchange, the customer has to email on sales@sumangalbanaras.com within 5 days of the delivery of order.
  • Further the company will initiate the exchange process and a reverse pick up would be arranged.
  • The product being exchanged must be in its original unused condition as all products are handwoven and delicate, so it must be in the same condition as sent else it would lead to cancellation of the exchange request.
  • The product should be sent along with original bill and tags intact in the original packing.
  • After the completion of exchange, the customer can place a new order of the same product (if available) or different product of same value or higher.

Disclaimer

If you receive a package that appears to have been tempered, you are advised not to accept such parcel and DON’T open the package and return the product by following the steps in return section

No return/exchange is allowed for the products which have been purchased at the time of sale